Refund and Cancellation Policy

Prepayments are collected to book drivers/vehicles for specific times periods. This removes their availability for future bookings and results in other opportunities being declined.

Cancellation Fees:

100 % refund for cancellations requested more than 24 hours prior to the original scheduled pickup time AND prior to dispatch.

75% refund for cancellations requested more than 18 hours prior to the original scheduled pickup time AND prior to dispatch.

50% refund for cancellations requested more than 8 hours prior to the original scheduled pickup time AND prior to dispatch.

25% refund for cancellations requested more than 2 hours prior to the original scheduled pickup time AND prior to dispatch.

No refunds for rides within 2 hours of original scheduled pickup time AND prior to dispatch.

No refunds once the ride is dispatched.

Please note:

1. Pickup and drop-off times are estimates and NOT guarantees. While 406 RIdes aim to meet these goals, there are many factors that can cause delays beyond the control of 406 Rides. This is a rural area and delays can compound.  

2. 406 Rides will communicate our location and keep you apprised of the situation to the best of our ability. The customer shares the responsibility of contacting the driver and/or the dispatch office with concerns. Passengers are responsible for reviewing all communications to to identify potential issues such in appropriate vehicle or incorrect times including AM vs PM.

3. Montana is rural and many areas have known poor/no cell phone service. No/poor cell service WILL NOT be accepted as an excuse to cancel a ride. If the rider is not at the designated pickup location, it will be considered a no call/no show. No call/show riders are NOT eligible for a refund.

4. Customers who are belligerent/rude, destructive, violate the community standards, etc. resulting in denial of services WILL NOT be considered for a refund. 

5. 406 Rides drivers are paid a percentage of the fare based on COMPLETED rides. It is in their best interest to complete all rides. They do not receive compensation for cancelled rides.

6. Vehicles are GPS tracked by the camera system and the dispatch system.

7. The mobile phones used by the drivers are owned by the company and we have access to phone records for text and voice.

8. Drivers DO NOT have the authority to offer or authorize refunds. Refund requests must be made with 72-hours of any cancellation by emailing admin@406rides.com or calling the main company number (406) 309-1542.

9. Threats of bad reviews, publicity, reporting to authorities, lawsuits, or physical harm to employees or equipment WILL NOT deter the proper enforcement of this policy.

Airport Rides:

ASAP departure rides:

1. ASAP rides are done on a first come, first serve basis. The the pickup time is an estimated based on the the current location and availability of vehicles. 

2. TSA and the airlines recommend an arrival time of no less than 2 hours prior to the departure of the flight. Passengers should request an immediate pickup no later than 2 hours plus the travel time to the airport prior to the scheduled departure of the flight to avoid issues with delays and missed flights. 

3. Passengers requesting a pickup time less than 2 hours plus the travel time to the airport prior to the scheduled departure of the flight are advised that 406rides is not responsible for missed flights or other issues due to delays. We will not refund any fare on a ride booked with inadequate time.

4. Passengers requesting a pickup less than 1 hour plus the travel time to the airport prior to the scheduled departure of the flight are advised they are at high risk of missing their flight. 406rides is not responsible for missed flights or other issues due to delays. We will not refund any fare on a ride booked with inadequate time.

Prebooked departure rides:

5. TSA and the airlines recommend an arrival time of no less than 2 hours prior to the departure of the flight. All runs to the airport for departing flights should be scheduled with a pickup time 2 hours plus the travel time to the airport prior to the scheduled departure of the flight.

6. Passengers scheduling a pickup time less than 2 hours plus the travel time to the airport prior to the scheduled departure of the flight are advised that 406rides is not responsible for missed flights or other issues due to delays. We will not refund any fare on a ride booked with inadequate time.

7. NO RIDES are to be schedule with less than 1 hour plus the travel time to the airport prior to the scheduled departure of the flight.

Exceptions:

Instances beyond the control of 406 Rides such as 

• mechanical failure of the vehicle

• driver illness

• road closures with alternate routes

• Late or delayed flight/train creating a wait over 1 hour

Instances beyond the control of the passenger such as 

• Late or delayed flight/train creating a wait over 1 hour

• Cancelled train/flight